Order in four convenient ways:
Send your order to us via our website. Just find the product you need,
add it to your shopping cart and place your order.
In the U.S. reach us toll-free at 800-631-5380.
Outside of the U.S. dial 732-223-2500.
Via our 24-hour Order Fax.
Send your purchase order to: 732-223-2002
Mail your purchase order
Garon Products, Inc.
P.O. Box 1924
Wall, NJ 07719-1924 USA
Overnight mail to:
Garon Products, Inc.
2430 Highway 34
Manasquan, NJ 08736
Prepaid Orders: We honor Visa, Mastercard, and American Express.
When using a check or money order, please enclose check for full
amount of product cost plus shipping cost, with your order. New
Jersey companies please include sales tax. C.O.D. shipments not
Open Account Ordering: Fifteen- day terms to approved
accounts for orders of $10,000 or more annually. Garon Customers:
Accounts in good standing are pre-approved. New Customers: If you
have a D&B rating of "good" or better and are purchasing
over $10,000 annually, your account may be pre-approved. Automatic
open account to government agencies and government institutions
with good credit standing. First time orders require a hard copy
Orders From Outside US: Prices on our website and
in our Garon Floor Solutions Catalog are quoted and payable in U.S.
dollars. We currently accept only advance payment form foreign customers.
The following payment options are available:
- Credit card
- Wire Transfer of Funds - please fax request for
wire transfer instructions to Garon Export Sales at 732-223-2002
- Irrevocable Confirmed Letter of Credit drawn on
a New York bank.
SHIPPING AND HANDLING
Garon ships all orders via the most economical mode of delivery.
Please refer to the Garon Order form for delivery options. Note:
Overnight shipment of orders must be placed before 12 Noon EST.
Freight is prepaid and added to your invoice. If
freight is not added to your invoice, you will receive a separate
invoice for freight. At your request, we will ship your order freight
collect. Prepaid shipments are billed at published rates in current
catalog. You are responsible for redelivery and/or storage charges
on refused or unsuccessful delivery attempts. Non-commercial shipments
subject to additional delivery charges. Special delivery requests
available for additional charges (ask your Garon Customer Service
Items may be returned in original, unused condition, freight prepaid,
within 15 days of receipt. We will not accept items returned freight
collect or items without prior return authorization. Call 800-631-5380
for a Return Authorization Number. All returns subject to a 20%
restocking fee. Custom orders, colors, sizes including off-catalog
items, HAZMAT materials or ORMD cannot be returned or cancelled.
DAMAGED SHIPMENT CLAIMS
The Garon Customer Care Team can assist you with your damage claims.
Do not dispose of damaged merchandize. For fastest handling of any
damaged shipment, we suggest the following:
- Visible Damage -
DO NOT REFUSE YOUR SHIPMENT. Note damage on Bill of Lading. Call
Garon immediately at 800-631-5380.
- Concealed Damage -
Call Garon Products IMMEDIATLEY at 800-631-5380 to report damage
so a replacement order can be issued.
Once your order has been credit approved, in stock orders ship within
24 hours. Back ordered items are usually shipped within 7-10 business
days from receipt of your order. Custom cut Garon Treds ship
within 6-8 weeks from receipt of order. Custom orders ship within
2-3 weeks from receipt of order.
FEDERAL GOVERNMENT BUYERS
Our Floor Counselors can help you with your product requirements,
quotes on volume orders, special shipping and marking needs and
open account billing. You can place your order by phone, mail, fax,
email, on-line, EDI, or via GSA Advantage. We accept government
Smart Pay cards for payment.
BLANKET PURCHASE ORDERS
When you place a blanket purchase order, we'll reserve inventory
for you so that it's ready to ship at your request. Blanket orders
are paid in full upon date of first shipment.
Prices and terms are subject to change without notice. No representations
either expressed or implied, are made with respect to the product,
except as stated herein, and under no circumstances, either expressed
or implied, will Garon Products, Inc. be liable for damages in excess
of the purchase price of the product. No statement or recommendation
not contained herein shall have any force or effect unless in an
agreement signed by the officers of manufacturer and seller. Garon
products are intended for industrial, institutional, commercial
and professional use only.